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17 Apr 2017

I have been Norton customer for more than a decade, and one compliment I can give the antivirus brand is that its products work better. I have used their anti-virus for more than 10 years and never got virus in my system. Now that is out of the way, let me explain the problem that made me feel nothing like a hell.

It was all due to the updated version of Norton which I renewed online. As an old customer I had trust on Norton service, so I didn’t read terms and conditions and renewed it again. At the end of the year, I had to travel abroad for my family trip, so I didn’t renew it. But it shocked me that the amount was deducted from credit card automatically without prior information. On the way to London, I checked my account details, for which purpose the amount got deduct. It was shocking that it was deducted by Norton for the purpose of auto-renewal.

Instead of trying the website, I immediately called to the Norton Symantec technical support team, and busted. The executive transferred my call to his senior manager and he asked me about the issue.  I explained him the complete scenario. Them checking through the system he informed me that I was subscribed to auto-renewal package.

I asked him the way how to stop it, and then he provided me Norton Symantec support phone number. He asked me to call there and ask to stop the service. I followed the same, and within some moment a message popped on my mobile, showing notification that my renewal subscription has stopped.

I was feeling relaxed after that. Yes it was totally wrong to deduct the amount for auto renewal without re-confirmation, but there was the mixture of Norton and mine faults.

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